From France to the Factory Floor: What One Commissioning Trip Taught Us

Guangzhou, March 27th, 2026

On March 25, Rich Packing engineer Henry Li returned from a one-week commissioning trip in France. Shortly after coming back, he held a sharing session with the team, walking everyone through what really happens during an overseas commissioning job—from preparation, to on-site troubleshooting, to post-project reflection.

To better understand real customer needs and machine performance, employees from across the company joined the session. “Overall, the customer was satisfied,” Henry said. “Even though there some issues still remain for subsequent solutions, they’re temporarily handled.”

When Reality Is More Complicated Than Expected

Before the trip, Henry had already prepared himself for challenges. But once he arrived, things turned out to be even more complex.

The client was a large nutraceutical manufacturer producing fish oil and multivitamins. The production line included multiple machines—tablet pressing machine, capsule filling machine, and stick sachet packing machine which were all waiting to be commissioned.

“But when I walked into the workshop, what stood out wasn’t the number of machines,” Henry recalled. “It was the lack of proper maintenance.”

Many issues traced back to the same root cause: no experienced engineer on site and no clear maintenance system. Some machine parts were not properly installed, and even small components like screws had come loose or fallen off.

These might seem minor, but in reality, they can easily lead to serious problems like machine jamming.

Start Slow to Move Fast: Careful Preparation, Troubleshooting, and Training

Instead of jumping straight into debugging, Henry started with the basics.

He checked the voltage, inspected machine parts, manually rotated the equipment, and confirmed materials and packaging. Indeed, this careful preparation paid off.

He discovered loose components in both the tablet press and capsule machine. Moreover, he noticed some damaged screws in the aluminum foil sealing machine, something that could have caused immediate failure if the machine had been started.

While Henry moved step by step through each machine, identifying and solving problems, he also noticed another key issue: operator habits.

“In some cases, machine problems are not just about the machine,” Henry explained. “They’re about how people use them.” He found that these machines had not been cleaned properly after production. Powder residue had built up inside, increasing the risk of cross-contamination and affecting machine lifespan.

Not Just Fixing Machines, But Building Confidence

Thanks to his experience, Henry was able to resolve the issues smoothly. But as Sales Manager Mary pointed out, this kind of work is never as simple as it looks.

“On-site commissioning really tests an engineer’s ability to respond,” she said. “Without years of hands-on experience, it’s difficult to deliver solutions that truly satisfy the customer.”

This commissioning trip didn’t end with successful troubleshooting. There’s something more important than that. Henry support the customer further by providing on-site training. He walked the factory team through machine operation, routine maintenance, common troubleshooting, and parameter adjustment.

The goal was clear: not just to fix the machines for now, but to help the customer handle future challenges with greater confidence and independence.

At Rich Packing, we believe in a simple principle: only by creating real value for our customers can we create value for ourselves. Every trip, every adjustment, and every training session reflects this commitment: helping our customers run more efficiently, more reliably, and with complete peace of mind.

See you next week!